Terms of Service
These terms govern repair work carried out by Luxury Repair LLC, trading as All Luxury Repair, whether you booked through this website or over the telephone.
Bookings
A submitted form is a request for service, not a booking. The appointment exists once a coordinator has spoken to you and agreed a date and arrival window. We work in windows rather than exact times, since the job before yours may run long or finish early.
What you pay
The diagnostic visit costs $95. Approve the repair the technician recommends and that $95 is deducted from the final invoice, leaving parts and labour. Decline the repair and the $95 stands as payment for the diagnosis.
The technician gives you a price for the repair before starting it. We do not publish fixed repair prices because the part and the labour differ by model and fault. If a second fault turns up mid-repair, you get a separate quote for that before we continue.
Offers shown on the home page apply to bookings made while they are published and may be altered or withdrawn at any time before you book.
Changing or cancelling
Call us before the technician sets off and there is no charge to move or cancel the appointment. If we arrive and the appliance cannot be reached, or no adult is at the property, the diagnostic fee may be charged for the wasted journey.
Getting ready for us
Please clear access to the appliance, take items off and out of it where you reasonably can, and shut pets in another room. A technician may stop work where a gas, electrical or water hazard exists, and will explain what needs correcting first.
Warranty
Parts we fit and labour we perform are warranted. A part that fails through a manufacturing defect within the warranty period is replaced, and we do not charge to fit the replacement. The warranty excludes new and unrelated faults, misuse, power surges, pest or water damage, work by other companies, and parts you supplied yourself.
Warranty claims need the original invoice and apply at the address where the original repair took place.
Settling the invoice
Payment falls due when the repair is finished, unless we have agreed something else in writing. Invoices itemise parts and labour separately.
Where our responsibility ends
We undertake to carry out the repair with reasonable skill and care and to honour the warranty above. We are not liable for consequential losses such as spoiled food, lost income, laundry costs or hire of a replacement appliance, except where legislation does not permit that exclusion.
Occasionally an appliance is not worth repairing. When that is our honest assessment we say so plainly, and only the diagnostic fee applies.
About this website
The photographs show work completed by our own technicians. Manufacturer names and logos belong to their respective owners and appear here solely to identify the appliances we repair; their presence does not indicate any endorsement, affiliation or authorisation by those manufacturers.
Applicable law
The law of the state in which the service address sits governs these terms.
Reaching us
Call (254) 272-3058 or email support@repairalluxury.com about anything on this page.